Processing Time

• Orders are typically processed within 1-2 business days in the order of which it was received. 
• During peak seasons or sales, processing may take up to 3-5 business days.

Shipping Methods and Delivery Times

We offer multiple shipping options that can be selected at the time of checkout. 

Please note that these are estimated delivery times and may vary depending on your location.

International Shipping

We currently ship within the United States. Please check our international shipping page for more details.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package using this number on our website or the carrier's website.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 14 days of the estimated delivery date. We will work with you to resolve the issue promptly.

Address Changes

If you need to change your shipping address after placing an order, please contact our logistics partner, Pinpoint Merchandising immediately. We cannot guarantee that we can change the address if the order has already been processed.

Returns and Exchanges

Please refer to our separate Returns and Exchanges policy for information on how to return or exchange items.

For any questions or concerns about our shipping policy, please contact our customer service team at  customerservice@pinpointmerch.com

Last updated: 13 Feb 2025