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FAQ

You have questions, we have answers! We hope this helps you out.

FAQ's / Policies

How do I track my order? 

Upon completion of placing your order, an automatic confirmation email is sent to you.  This email contains your order number.  For an updated order status, please email this order number to customerservice@pinpointmerch.com. We will respond with your order’s status (in production, in transit, etc.) within one business day.

Do you ship internationally? 

Not at this time, amigo! We are in the process of making that happen. Check back in later!

Return/Exchange Policy

Returns -If for any reason you are not pleased with your purchase, you may return your item(s) within 30-days of the date of receipt. Please reach out to our merchandising partner (see below).

We have partnered with Pinpoint Merchandise to assist with all product logistics.

E-Mail:customerservice@pinpointmerch.com.

Returns and Exchanges are only allowed on items purchased directly through our website. We do not handle any third party point of sale returns.

All sales are final for items on sale at the time of purchase and not eligible for a return or exchange.

Please Note: All returns must be returned in their original condition which is defined as: unworn, unwashed, unaltered with the original tag still attached (must be in a condition to be sold again).

We reserve the right to have the final determination of the returned item(s) condition and any return that does not meet
this criteria will be determined non-returnable and will be denied.

Acceptable payment methods? 

We accept payment by Visa, Mastercard, Discover, and American Express. 

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Products: customerservice@pinpointmerch.com

Company Inquires: info@stockyardsupplyco.com